Customer Service Administrator

About the role

We are seeking a dedicated Customer Service Administrator to join our dynamic team at Seng Huat Electrical & Home Appliances' in Kuala Terengganu, Terengganu. As a full-time team member, you will play a crucial role in providing exceptional customer support and ensuring the smooth day-to-day operations of our customer service department.

What you'll be doing

1. Responding promptly and courteously to customer inquiries and concerns via phone, email, and other communication channels
2. Handling customer complaints and resolving issues in a timely and effective manner
3. Maintaining accurate records of customer interactions and transactions
4. Providing product information and assisting customers with orders, returns, and exchanges
5. Collaborating with other departments to ensure customer needs are met
6. Participating in regular team meetings and contributing to the continuous improvement of customer service processes

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
2. Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
3. Familiarity with customer service best practices and the ability to adapt to changing customer needs
4. Proficient in using relevant software and tools to manage customer information and transactions
5. Experience in a customer service or administrative role, preferably in the retail or consumer electronics industry

What we offer

At Seng Huat Electrical & Home Appliances', we are committed to providing our employees with a rewarding and supportive work environment. Our benefits package includes competitive salary, opportunities for career advancement, and a range of initiatives to support your health and wellbeing.

About us

Seng Huat Electrical & Home Appliances' is a leading provider of high-quality electrical and home appliances in Malaysia. With a strong focus on customer satisfaction, we have built a reputation for excellence and innovation in the industry. Our team is dedicated to delivering exceptional products and services to our customers, and we are committed to fostering a inclusive and collaborative work culture.

If you are excited to be a part of our growing team, we encourage you to apply now.