Customer Service Administrator

Customer Service Administrator

We’re hiring! Join our fun and creative team working at the heart of the outdoors industry

The Customer Service Administrator is an integral and central role here at HARVEY Maps. You will work alongside colleagues from different departments in the business, providing customer service, administration, dispatch and sales support to all customers and clients. You will be the first point of contact for all our customers, whether that is on the telephone, in our onsite HARVEY Maps Shop, or answering emails and other messages.

You will assist our external team of accountants with finance tasks, including invoicing, providing them with any assistance they require. As well as working at the heart of our in-house ecommerce order processing and fulfilment, the Customer Service Administrator will maintain excellent relationships with key customers, growing the sales channels where possible.

The role is varied and the successful applicant should be able to demonstrate they can work on multiple projects and enjoy working with different people both in and out of the business.

About Us

HARVEY Maps is the UK’s leading independent publisher of maps for walking, hiking and outdoor recreation. Founded in 1977, HARVEY specialises in the creation of tough, light and waterproof maps and our products are trusted and enjoyed by a wide-reaching community from across the UK and beyond. In 2017, the company became employee owned, and its employees are encouraged to have a voice in how the company is run.

About the Role

• Hours: part-time - 27.5 hours per week to cover core business hours of 9.30am – 3.30pm (there is flexibility with regards to the exact number and timing of working hours)
• Location: the role is based in our offices in Doune, near Stirling, in central Scotland (this role is not suitable for remote or hybrid working)
• Start date: (from) September 2026
• Salary: commensurate with experience from £24,000 pro rata

Other benefits

• 29 days’ annual leave pro rata inclusive of public holidays
• Eligible for Employee Ownership Trust benefits (subject to a qualifying period)
• Minimum 4% Employer pension contributions
• Flexible daily working hours (core working hours)
• Staff discount

How to apply
To apply – please send an up-to-date CV to [email protected]. Applications that include a cover note highlighting any relevant skills, experience and the reasons for applying will be preferred.

Closing date for applications – 5pm on Friday 18th September 2026.

Applications will be reviewed on a rolling basis, and we may fill existing vacancies before the closing date, so you are advised to submit your application as early as possible.

Knowledge and Experience

Ideally, the successful candidate will have at least 2 years’ experience of working in a sales, customer service or administrative role, or can demonstrate knowledge and experience for the role in an alternative way.

Skills and Abilities

To deliver this role the successful candidate will need the following.

• Excellent and professional verbal and written communication skills
• Friendly, approachable and enjoys working and speaking with people
• Good knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work alone or as part of a team is essential
• Be thorough and accurate, with an eye for detail
• Be organised and able to juggle several tasks at once
• Working knowledge of Sage 50 Accounts is desirable
• A full, clean UK driving licence is desirable

Eligibility

All applicants must have the right to work in the UK prior to starting employment.

HARVEY Maps is an equal opportunities and National Living Wage employer.

Pay: From £24,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• Profit sharing

Ability to commute/relocate:

• Doune FK16 6BJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person