Customer Service Administrator

About the role

Prima PMI is seeking a dedicated and enthusiastic individual to join our dynamic team as a Remote Customer Service Administrator. This position offers the opportunity to work from anywhere in the Philippines.

Key responsibilities

• Respond to B2B client inquiries in a timely and professional manner, addressing their questions, concerns, and requests effectively
• Identify and resolve customer issues, escalating complex problems to the appropriate department and following up to ensure satisfactory resolution
• Develop a comprehensive understanding of Prima PMI's products and services to provide accurate information and offer suitable recommendations to clients
• Build and maintain strong relationships with B2B clients, being the primary point of contact for their inquiries, and proactively engaging to nurture customer loyalty
• Liaise with different internal teams, including sales, production, and logistics, to ensure a seamless customer experience and efficient order processing
• Gather and document customer feedback, suggestions, and complaints to contribute to ongoing process improvements and product development initiatives
• Assist with administrative duties related to customer service, such as data entry, maintaining customer records, and generating reports as required

About you

• Previous experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office suite and CRM software
• Flexibility to adapt to changing priorities and multitask effectively
• Availability to work remotely during Australian Business Hours

About us

Prima PMI is a dynamic and creative print manufacturing facility headquartered in Melbourne, Australia. We expanded our operations to the Philippines in 2024, and our team continues to grow. We are passionate about delivering high quality products to our customers.