Customer Service Administrator

About the role

We are looking for a proactive and organised Customer Service Administrator/Manager to join our team in Karlsruhe and provide day-to-day support across sales, customer service, marketing and general administration.

This is a great opportunity for someone who is early in their career, recently graduated, or has some experience in administration, customer service or sales support and is looking to develop within an international medical device company.

You don't need to have extensive industry experience. Training will be provided. What matters most is your attitude, motivation and willingness to learn.

What you'll be doing

• Provide administrative and organisational support to the Sales Director and wider sales team
• Handle day-to-day communication with customers via phone and email
• Support existing customers with enquiries relating to orders, deliveries, invoicing and general requests
• Assist with preparing quotations, orders and other sales documentation
• Maintain accurate customer and sales records and ensure documentation is kept up to date
• Help coordinate appointments, meetings, travel arrangements and calendars
• Support the organisation of meetings, training sessions, conferences and events
• Assist with product launches, customer communications and email/telephone campaigns
• Coordinate information between customers, sales, clinical support, marketing and other internal teams
• Help identify opportunities to introduce customers to relevant products and services
• Carry out general office and administrative duties to ensure the team operates effectively
• Support market research and other commercial activities as required

What we're looking for

We are open to candidates from a range of backgrounds and recent graduates are very welcome to apply.

We're particularly interested in someone who is:

• Proactive and willing to take initiative rather than waiting to be asked
• Organised and able to manage several tasks at the same time
• Professional and confident communicating with customers and colleagues
• A quick learner with a genuine desire to develop
• Reliable, conscientious and committed to doing a good job
• Comfortable working independently while also being part of a wider team
• Positive, approachable and solutions-focused
• Confident using Microsoft Office
• Fluent in German and English, both written and spoken

Previous experience in administration, customer service, sales support, office coordination or a similar role would be beneficial, but is not essential.

Experience within healthcare or medical devices is also advantageous, but full training will be provided.

Why join?

This is an opportunity to join an international medical device business in a role where you can develop your commercial, customer service and administrative skills.

You will work closely with a variety of teams and gain exposure to sales, customer service, marketing, product management and the wider medical device industry.

If you're motivated, organised and eager to learn, we'd love to hear from you.

Job Type: Full-time

Pay: 3.650,00€ - 4.350,00€ per month

Application Question(s):

• Are you fluent in both German and English, written and spoken?
• Are you currently based within a reasonable commuting distance of Karlsruhe, Germany?
• What motivates you about starting or developing your career in a customer service, sales support and administration role?
• How many years experience do you have in an administrative-type role?

Work Location: In person