Customer Service Administrator

About the role

AllStyle Garage Doors & Window Shutters is seeking a Customer Service Administrator to join our team on a full-time basis. Based in Pooraka SA , this role is central to delivering exceptional customer experiences and ensuring smooth day-to-day operations. As Customer Service Administrator, you will be the vital link between our customers and our installation team. Managing enquiries and liasing with suppliers is an important aspect of this role. This position plays a crucial role in supporting our business objectives and contributing to customer satisfaction and retention.

Your responsibilities will

• Respond promptly to customer enquiries via phone, email, and other communication channels
• Confirm forward installation appointments
• Ensure post installation data is received, recorded and acted upon
• Order post installation materials where required
• Maintaining accurate customer records
• Handle customer enquiries professionally and escalate when necessary
• Update customer databases and ensuring information accuracy across all systems
• Support the sales and management team with administrative duties as required
• Support warehousing as required.

What we are looking for

Proven experience in a customer service or administrative support role, preferably in a service-based industry

• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Proficiency in Microsoft Office applications and experience with scheduling or customer management software
• Ability to remain composed and focussed when dealing with customer enquiries and complaints
• Strong problem-solving abilities and a customer-focused approach
• Reliability and punctuality with a commitment to meeting deadlines
• Ability to work independently as well as collaboratively within a team environment

What we offer

At AllStyle Garage Doors & Window Shutters, we value our team members and provide a supportive work environment where you can develop your skills and advance your career. We offer competitive remuneration, ongoing training and development opportunities to enhance your professional capabilities, and a positive workplace culture where your contributions are recognised and appreciated. We believe in maintaining a healthy work-life balance and provide a full-time position with regular hours based in our Pooraka location. We are committed to creating an inclusive workplace and welcome applications from all backgrounds.

About us

AllStyle Garage Doors & Window Shutters is a trusted provider of high-quality garage doors and window shutters in South Australia. With a strong reputation for excellent customer service and reliable products, we have established ourselves as a leading choice for homeowners and businesses seeking superior solutions. Our team is dedicated to delivering outstanding results and exceeding customer expectations. We pride ourselves on our professionalism, expertise, and commitment to quality workmanship. Join us and become part of a company that values customer satisfaction and employee success.

Apply now

If you believe you have the skills and experience to succeed in this role, we would like to hear from you. Please submit your application, including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for AllStyle Garage Doors & Window Shutters.