Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR

Do you genuinely enjoy helping people? Are you organised, efficient, and someone who notices the little details that others miss?

Stafford is proud to be partnering with Novus Timaru to recruit a friendly, and professional Customer Service Administrator to be the welcoming face of their business.

We are looking for someone who genuinely enjoys helping people and takes pride in creating a positive customer experience. You will bring warmth, professionalism, strong administration skills, and a sharp eye for detail, along with the confidence to learn new systems and processes quickly. Most importantly, you are someone who can make customers feel welcome while ensuring everything behind the scenes runs smoothly. The role involves being the first point of contact for customers while maintaining accurate administration and supporting office operations.

We Are looking For Someone Who:

• Loves working with people and provides exceptional customer service
• Communicates with warmth, patience, and professionalism
• Has previous administration and customer service experience
• Takes pride in getting the details right
• Has strong computer and systems skills, with the ability to quickly learn new programs, processes, and procedures
• Can confidently juggle phones, emails, customer enquiries, and office tasks
• Is well presented and enjoys creating a positive first impression
• Is organised, efficient, and able to prioritise competing demands
• Enjoys being part of a team and contributing to a positive workplace culture
• Can stay calm and professional while managing multiple tasks
• Has a full, clean NZ driver’s licence

What You Will Be Doing

• Welcoming customers and handling enquiries in person, by phone, and via email
• Booking and coordinating work
• Accurately processing customer information and transactions
• Maintaining records and administration systems
• Supporting the day-to-day operation of the office and workshop
• Helping ensure every customer receives a positive, professional experience

Why Join Novus?

Locally owned and operated as part of the Novus network, Novus Timaru has built a strong reputation for quality work and outstanding customer service. You will be joining a close-knit, supportive team where people enjoy what they do and take pride in delivering excellent service to their customers.

Keen to be part of their team?

Apply today!

NOTES

• Applicants must have NZ work rights and be able to accept permanent employment.
• A driver’s licence is essential for this role.
• Shortlisted candidates will complete the full Stafford registration process, including: interview, reference and background checks (Ministry of Justice, ACC history check), and drug screening.