Customer Service Administrator

Fixed Term Maternity Leave Cover Contract

This is a 6 month Fixed Term Contract with the possibility of extending.

About the role

We are seeking a proactive, customer-focused Front of House & Customer Service Administrator for a maternity leave cover contract. This varied role combines welcoming and assisting walk-in customers with sales support, order processing and day-to-day administration.

Key responsibilities

• Greet and assist walk-in customers, creating a positive and professional first impression
• Answer incoming calls and manage the central customer service inbox efficiently
• Assist with new orders, stock availability, pricing enquiries, quotes and order tracking
• Liaise with courier companies to track shipments and resolve delivery issues, and coordinate and follow up on customer returns
• Process incoming customer orders and pick and prepare orders for local collection
• Review and process back orders daily to help minimise delays
• Accurately update wholesaler promotional pricing and quantities in NetSuite to support efficient order entry
• Promptly advise customers of changes to delivery timeframes and any pricing or quantity discrepancies
• Liaise with the production team on estimated completion dates and coordinate confirmed bulk orders
• Assist external sales representatives with administrative tasks, including printing brochures, preparing bin box labels and assembling bin boxes

About you

• Strong verbal and written communication skills, with a friendly and professional manner
• Excellent time management and attention to detail, with the ability to balance walk-in customers, phone calls, emails and administrative tasks
• Confidence using computer systems; experience with ERP software, ideally NetSuite, would be an advantage
• Ability to assist with picking and preparing collection orders and handling sales materials as required