Customer Service Administrator

Customer Service Administrator

McDowell Financial Group LLC | Raleigh, NC

Job Type: Full-Time, In-Office
Pay: $15.00 per hour + commissions
Schedule: Monday–Friday
Hiring: Immediate opening

About the Position

McDowell Financial Group LLC is seeking a dependable, professional, and motivated Customer Service Administrator to join our team at our Raleigh, NC office.

The ideal candidate will have excellent phone etiquette, strong communication skills, basic computer proficiency, accurate typing skills, and the ability to multitask in a fast-paced office environment. We are looking for someone who is reliable, flexible, organized, and comfortable communicating with customers and insurance carriers by phone.

This is a full-time, in-office position. Interviews will be conducted via Zoom, but the selected candidate will work at our physical office location.

Office Location:
3109 Poplarwood Court
Raleigh, NC

Job Responsibilities

• Answer incoming customer service calls professionally and efficiently.
• Contact insurance carriers to obtain information and assist with policy-related inquiries.
• Perform data entry and maintain accurate customer records.
• Make outbound calls regarding policy conversations and follow-ups.
• Schedule appointments and coordinate customer communications.
• Update and maintain information in the company's CRM system.
• Provide professional customer service while maintaining a positive and helpful attitude.
• Complete administrative tasks and assist with daily office operations as needed.

Qualifications & Requirements

• Excellent phone etiquette and verbal communication skills.
• Computer literate with accurate and sufficient typing skills.
• Previous CRM experience preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Dependable, punctual, and professional.
• Comfortable making and receiving a high volume of phone calls.
• Flexible, coachable, and willing to learn new systems and procedures.
• Must be able to work the full-time schedule listed below.

Work Schedule

Monday–Thursday: 9:15 AM – 6:00 PM

• One-hour lunch break

Friday: 9:15 AM – 5:00 PM

• 30-minute lunch break

Compensation

• $15.00 per hour plus commissions
• Full-time employment
• Opportunity to earn additional compensation through commissions

Interview Process — Please Read Carefully

Interviews are conducted via Zoom, Monday through Friday, at 11:30 AM.

To schedule an interview, text Jason at 561-400-4778 with the following information:

• Your full name.
• The position you are applying for: Customer Service Administrator.
• The day you are available for a Zoom interview at 11:30 AM.

Zoom interview requirements:

• Your camera must be turned on.
• You must be in a quiet, noise-free environment.
• You must be prepared to communicate professionally.

Please note: The Zoom interview is only for the interview process. This is an in-office position in Raleigh, NC, not a remote job.

Immediate Hiring

We are looking for someone who is ready to join our team as soon as possible. If you are reliable, professional, comfortable on the phone, and interested in a full-time position with hourly pay plus commissions, we encourage you to apply.

To schedule your interview, text Jason at 561-400-4778 today.

Pay: $15.00 per hour

Expected hours: 36.0 – 40.0 per week

Work Location: In person