Customer Service Administrator

About the Company

Workforce Skills Support is a nationwide private training provider specialising in the construction sector. We support our clients by delivering high-quality training and workforce development solutions when they need them.

Working Hours

Mon-Fri - 08:00 - 16:30

Job Summary
As an experienced Customer Service Administrator, you will play a key role in supporting the day-to-day operations of our training delivery. You will work closely with the wider team to ensure tasks are processed accurately, systems are kept up to date, and clients receive a high level of service.

This role is ideal for someone who is organised, detail-oriented, a strong communicator, and confident in supporting a fast-paced sales and operations environment.

Duties and Responsibilities

• Manage workload & priorities within the CRM (HubSpot)
• Maintain and update internal systems in line with Workforce Skills Support and awarding body policies and procedures.
• Support the sales team with general administrative duties to meet business needs.
• Raise invoices in line with client payment terms and credit control
• Report and escalate any issues to your Team Leader or Line Manager in a timely manner.
• Communicate with clients and delegates to provide accurate information or direct queries to the relevant Business Development Manager where required.
• Carry out general administrative duties, including filing, printing, and issuing paperwork and certification.
• Handle incoming phone calls and respond to enquiries from clients, learners, and assessors.
• Use Microsoft Office tools to manage tasks, maintain records, and communicate effectively both internally and externally.
• Undertake any additional duties as required by your Line Manager or Team Leader.

Pay: £26,000.00-£27,000.00 per year

Experience:

• Administrative: 2 years (required)

Work Location: In person