Customer Service Administrator

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Contract Logistics division – through flexible warehousing, transport and fulfilment solutions, we simplify complexity, drive continuous improvement and create exceptional experiences for customers. Delivering certainty. Creating value. Enabling growth.

Life in this role

As part of our, Contract division, we have an exciting opportunity to join the team as a Customer Service Administrator on a full time permanent basis, this role is fully office based. 

**Working hours:**Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Resolving various customer service queries and requests.
• Creating Daily/Weekly/Monthly Service reports and Exports reports on compliance.
• Chasing orders and resolving delivery issues.
• Checking Daily Order Audits.
• Planning Parcel Traffic Orders and Communications.
• Planning Export Order collections – Haulier Quotes and Confirmations.
• Maintaining Export Control Tools and Special Delivery Orders.
• Using the Customer Web Based Order Confirmation Systems Compliance.
• Exceeding agreed KPIs.
• Capturing all charges outside of contractual agreement.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock  Control, Customer Service & Client Support Colleagues).
• Proactively looking for conscientious improvements.
• Dealing with day to day operational issues.
• Manual Order entry and special pick intervention.

What you’ll need ...

• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision.
• Excellent communication skills in order to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Able to work on own or as part of a team.
• Proactive decision maker.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.

• Eye Care Vouchers – free eye tests and discounts on prescription glasses.

• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.