Customer Service Administrator

Please note: "Customer Service Administrator" is the job title used for advertising purposes. The internal job title for this position is Sales and Service Administrator.

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Kimberley Chatterton

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us?

Our Success Is Built On Four Core Values

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About The Role

Are you organised, customer-focused and confident in keeping things running smoothly? We’re looking for a Sales & Service Administrator to join our Social Housing team and help deliver a reliable, high-quality service for our customers, suppliers and colleagues.

This is a varied role where accuracy, communication and organisation are key. You’ll maintain up-to-date customer and supplier records, process important information, complete pre-invoice checks and support amendments that keep our service moving efficiently.

What You'll Be Doing

• Keeping customer and supplier records accurate and up to date.
• Updating customer information directly and processing key service information.
• Completing pre-invoice checks to support smooth and accurate billing.
• Supporting order amendments and resolving queries efficiently.
• Building strong working relationships with customers, suppliers and internal teams.

You’ll be part of a close-knit, fast-paced team, so you’ll need to prioritise confidently, stay calm under pressure and bring a positive, solutions-focused approach. If you enjoy working with people, take pride in getting the detail right and thrive in a busy environment, this could be a great opportunity for you.

Additional Information

• This is a full-time role working 37.5 hours per week, Monday to Friday, between 7:55am and 5:25pm, with a one-hour lunch break.
• After successfully completing your 3-month probation, you may be required to cover a Saturday shift on a rota basis from 8am to 12pm, paid as overtime.
• Once you’ve completed probation, you’ll also have the opportunity to work on a hybrid basis, with 3 days in the office and 2 days working from home.

What We Need From You

We’re not looking for someone who ticks every box. We’re looking for someone with the right mindset, a willingness to learn and the confidence to contribute to a busy, supportive team. Key skills and qualities include:

• A friendly and professional communication style.
• Good organisation skills and the ability to prioritise effectively.
• Excellent attention to detail, especially when maintaining system data.
• A collaborative approach, with the confidence to manage your own workload and meet deadlines.
• Problem-solving skills and the ability to stay calm and focused under pressure.
• Confidence using Microsoft systems, including Excel and Word, and the ability to learn bespoke systems.
• Flexibility to support customer service teams during peak times.

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change