Customer Service Administrator

METROPOLIS COFFEE COMPANY

Customer Service Administrator

Full-time | Chicago, IL — On-site | $20.00/hr | Monday–Friday, 8:00am–4:00pm

ABOUT THE ROLE

Metropolis Coffee Company is looking for a Customer Service Administrator to join our team at our Chicago roastery and headquarters. This is a customer-facing, operationally active role that sits at the intersection of order fulfillment, customer support, and day-to-day facility coordination. If you are organized, calm under pressure, and genuinely enjoy helping people, this position is a strong fit.

RESPONSIBILITIES

– Process wholesale and retail orders using Shopify and related systems

– Respond to customer inquiries and resolve issues in a timely, professional manner

– Coordinate customer and vendor pickups at the roastery

– Perform light receptionist duties, including greeting visitors and managing incoming communication

– Provide administrative and clerical support; assist coworkers as needed

– Interact regularly with Production, Roasting, Accounting, and Sales departments

– Comply with all company policies and procedures, including the Food Safety Plan, HACCP, GMPs, GFSI, and Safety requirements

– Represent Metropolis's culture of inclusion and diversity in every customer interaction

QUALIFICATIONS

– High school diploma or equivalent required

– 2 years of customer service experience preferred

– Working knowledge of Microsoft Office and Google Suite

– Solid basic computer skills and comfort learning new software

– Experience with Shopify or similar e-commerce/order management platforms is a plus

– Strong written and verbal communication skills

– Organized, detail-oriented, and able to prioritize in a busy environment

– Collaborative team player with a positive, professional attitude

COMPENSATION & BENEFITS

– $20.00 per hour

– Health insurance

– Paid time off

SCHEDULE & LOCATION

– Monday through Friday, 8:00am to 4:00pm

– On-site at our Chicago roastery and headquarters

Metropolis Coffee Company is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. Applicants of all backgrounds are encouraged to apply.

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person