Customer Service Administrator

Randstad is excited to be supporting our valued business partner, a national market leader in postal, express freight, and eCommerce logistics, to source a dedicated Customer Service Officer to join their team in the Brisbane Airport Precinct.

This is an exceptional opportunity to secure an ongoing role within a modern, state-of-the-art facility. Starting on an attractive hourly rate on a casual basis, this role provides immediate financial benefits while offering a direct pathway to permanent employment for top performers who demonstrate quality outcomes and strong team engagement.

Key Benefits

• Competitive Hourly Pay: $45.19 - $48.72 per hour + superannuation (with potential permanent base salary of $70,000 - $76,000).
• Consistent Work Schedule: Monday to Friday, 10:00 AM - 6:00 PM.
• Immediate Opportunity: Urgent requirement with an immediate start available for the successful candidate.
• Workplace Culture: Join a supportive, tight-knit, and highly inclusive office environment.

Key Responsibilities

• Handle inbound operational calls, accept job bookings, and enter accurate information into internal dispatch systems (Despatch Master).
• Make outbound calls to advise customers of job completions and provide estimated delivery dates/times.
• Manage and action the customer inquiry inbox promptly to meet service demand and maintain KPI Grade of Service.
• Act as an escalation point for complex customer inquiries and complaints.
• Review supplier websites to obtain Proof of Delivery (POD) details and update tracking systems.
• Work collaboratively with operations teams to ensure prompt and efficient service delivery.
• Create and maintain customer operations task lists and support safety initiatives.
• Assist with administrative tasks, including annual fuel usage reporting, document archiving, peak period customer closure letters/mail merges, and system report actions (Despatch Master, CMS, MyTeam).
• Perform higher duties in compliance during times of staff leave.

About you:

• High-level administrative and customer service experience within a call centre or logistics environment.

• Strong computer literacy, including proficiency with Microsoft Office (Excel, Outlook) and specialised CRM or dispatch/customer management databases.

• Proven capability in multi-tasking, workload prioritisation, problem-solving, and managing fast-paced workflows.

• Excellent written and verbal communication skills with high attention to detail and strong interpersonal abilities.

• Sound geographic knowledge of Brisbane and South East Queensland localities.

• Full unrestricted working rights

• Willingness to undergo pre-employment police check and drug & alcohol screening.

• Experience in an office based Customer Service role

• Strong issue resolution skills

• Calm under pressure

How to Apply

If you are ready to take the next step in your career with an industry leader, submit your application by clicking APPLY NOW.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.