Customer Service Administrator – Order Processing

About the Role

We are seeking a motivated and detail-oriented Customer Service Coordinator / Administrator to support customers and ensure the smooth delivery of day-to-day operational requirements.

In this role, you will be responsible for managing customer enquiries and communications, processing customer orders, and coordinating with internal teams to ensure orders are completed accurately and efficiently.

As a key point of contact for customers, you will play an important role in delivering a positive customer experience from initial enquiry through to order completion.

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and online channels;
• Communicate with customers regarding orders, deliveries, and inquiries;
• Work closely with internal departments such as marketing, finance, and logistics, sales and more;
• Maintain up-to-date customer data and compliance; and
• Quoting customers with up to date pricing information.

Requirements

• Previous experience in sales support, administration, customer service, order processing etc;
• Manufacturing, logistics or 3pl exposure;
• High attention to detail and accuracy;
• Excellent communication and interpersonal abilities; and
• Ability to work independently and within a team environment.

What We Offer

• Competitive salary of $75,000 plus super;
• Hybrid work arrangement post training;
• Opportunities for professional growth; and
• Supportive and collaborative team environment.

How to Apply   

For more information or a confidential discussion please click to reveal the contact details for Elise Muscat at u&u [email protected] quoting reference number 46385. 

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.   

Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via [email protected] or contact u&u on [02 8245 7900](tel:02 8245 7900) to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.   

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.    

Please submit your resume in Word format only.