Customer Service Administrator\Scheduling

Customer Service Administrator\Scheduling

Steel-Line Garage Doors, a division of BX Bunka Australia, is looking for an Administrator\Scheduling professional to join our team on a full-time basis at our Campbellfield Branch. This role will focus on assisting with administrative tasks and coordinating service scheduling to support our customer service operations.

Duties and Responsibilities:

The scope of the duties and responsibilities of the Scheduling Coordinator may include but are not limited to the following:

• Allocate work to Installers by working with the prepared run sheets
• Allocate work to Subcontractors (where applicable)
• Collate OH&S documents relevant to job requirements
• Efficiently co-ordinate installation of doors and minimise associated problems
• Receive cash from Installers and process the job and payment on the system
• Complete Subcontractor reconciliations
• Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help
• Deal with any customer enquiries and problems in the shortest time possible with a view to ensuring customer expectations are met and exceeded
• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Complete, print and post invoices to customers
• Ensure that all Data entry is done with a high level of accuracy
• Create appointment schedules for Installers
• Ensure the proper filing of documents.
• Where requested by management, participate in meetings and take down relevant notes during the process.
• Archive records with line with legislative requirements
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
• Perform other reasonable duties as required by your manager.

Position Specification:

• Have a level of skill commensurate with 2 to 3 years of administration / coordination experience.
• Requires strong technical/product knowledge pertinent to the Garage door industry and problem solving skills, and setting of priorities.
• Required to exercise good time management
• Requires interpersonal skills
• Should possess sound coordination and communication skills,
• Computer skills are essential.

If you are looking for a rewarding career and believe you are the right person to fill this position, please submit your resume and cover letter.