Customer Service Adviser

Location

Newbury branch

Hours

Monday to Friday, 8.45am to 5.15pm (37.5 hours per week)

Alternate Saturdays 8.45am to 12.15pm

Salary*

Starting: £25,753.59

Target: £27,109.05

Interview

• 90-minute competency-based interview held in our Newbury branch.
• We aim to interview successful applicants within 1 week.
• Feedback will be provided regardless of outcome.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?

Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? This could be the role for you.

What will you be doing?

You will welcome, support, and advise customers on their savings accounts through a variety of methods.

This role is varied and interesting and no two days will be the same. Your focus will be on providing excellent customer service through cashiering, actioning admin tasks, and a whole lot more.

What skills and experience do you need?

Essential skills and experience:

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365.

Why choose us?

• We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

• We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

• We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

• The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.