Customer Service Advisor 12m FTC

Overview

At Solus, our purpose is simple. We get our customers back to normal.

Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence.

With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them.

You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.

Responsibilities

• Act as the first point of contact for customers, providing clear, empathetic and professional support
• Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution
• Take ownership of customer enquiries and guide them through the next steps in their journey
• Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture
• Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network

Qualifications

• A genuine passion for customer service and helping people
• Strong communication and listening skills
• The confidence to make decisions and take ownership of customer outcomes
• The ability to work well as part of a team in a fast‑paced environment
• Automotive or technical knowledge is helpful but not essential, as full training is provided