NFU Mutual

<h2>The role</h2>
Customer Service advisor and Business Operations support
Salary dependant on experience
Full Time/Part time position
Permanent Contract
Location: Downpatrick and Ballynahinch (Office based)
Monday – Friday 9am-5pm (No Weekends)
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
An exciting opportunity has now arisen within our thriving team in the Mourneview Agency. You’ll be dealing with existing and potential customers, introducing them to the NFU Mutual product portfolio, playing a key role in the success of an expanding local business. The role will encompass both servicing customer needs as a Customer Service Advisor and working closely with the agency manager as Business Operations support. You will manage and develop customer relationships face to face and on the phone as well as developing new business opportunities through networking, referrals, and outreach.
Day to day tasks will include reviewing and amending policies, managing correspondence and providing quotations, with a “can do” proactive enthusiasm. The chances are you will have working in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-oriented approach to everything you do. As Business Operations support you will Provide efficient administrative and operational assistance that enables the business to run smoothly and effectively. The role supports colleagues, customers, and stakeholders by managing day-to-day administrative activities, maintaining accurate records, coordinating communications, and ensuring business processes are completed accurately and on time.
It is important you are able to deliver reliable business support that contributes to excellent customer service, operational efficiency, and the achievement of organisational goals. Through strong organisation, attention to detail, and a customer focused approach, the role helps the wider team operate effectively while supporting compliance, productivity, and positive business outcomes. We are an equal opportunities employer. Above all you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return we will support you with full training in a friendly and supportive environment.
<h2>About you</h2>
The Candidate must hold:
<ul>
<li>5 GCSE’S including English and Maths at grade C or above. Please clearly state all individual qualifications on your CV.
</li>
<li>Working Knowledge of Microsoft Office Packages.
</li>
<li>Existing experience in an office environment is desirable
</li>
<li>Commercial awareness – you understand what makes businesses tick and how to tailor services that support their goals.
</li>
<li>Experience in business support, insurance, banking, property, B2B sales, or any sector where relationship management and business development are key.
Benefits
</li>
</ul>
You will be fully trained in order to become licensed to sell NFU Mutuals products and deliver the award winning service NFU Mutual has become renowned for.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits Including:
<ul>
<li>Salary dependant on experience</li>
<li>Company Pension</li>
<li>Private medical scheme</li>
<li>25 days annual leave + bank holidays</li>
<li>Staff referral scheme</li>
<li>Membership plus discount scheme.</li>
</ul>
To apply please email your CV to pam_<a href="mailto:macauley@nfumutual.co.uk" rel="nofollow noopener" target="_blank">macauley@nfumutual.co.uk</a> or call 02844612782 for more information. We are Equal Opportunities Employer.
Closing date Friday 23rd October 2026 at 12midnight.
Please note you will be employed by Macauley and Kernohan, Agents of NFU Mutual, and not NFU Mutual directly.

Customer Service advisor and Business Operations support

Customer Service advisor and Business Operations support

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