CUSTOMER SERVICE ADVISOR ( CAR WORKSHOP )

Customer Service Advisor ( Car Workshop ) BASIC $2,400 - $2,800 + COMMS

As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth.

• Attend to customers professionally and promptly, minimizing waiting time and ensuring a positive service experience.
• Liaise closely with the Workshop to obtain accurate vehicle diagnoses and provide professional advice on repairs, servicing, or technical assistance.
• Coordinate with internal teams and relevant parties to ensure repairs and servicing meet customer needs and manufacturer guidelines.
• Keep customers regularly updated on service progress and follow up accordingly.
• Support the daily operations of the service reception.
• Track backordered parts and follow up with customers to schedule installation appointments promptly.
• Manage customer expectations and feedback, ensuring complaints are addressed with urgency to keep complaint ratios low.
• Actively promote and upsell aftersales parts, accessories, service packages, and extended warranties to increase aftersales revenue.
• Monitor, track, and close outstanding and WIP repair orders, purchase orders, and aftersales documentation within required timelines.
• Maintain the cleanliness and tidiness of the work area at all times.
• Perform any ad hoc duties as assigned by the Service Manager.

Job Requirements

• GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.