Customer Service Advisor

Great with people? Love solving problems and turning conversations into positive experiences?

If you're confident, approachable and genuinely enjoy helping others, this Customer Service Advisor role could be a brilliant next step.

We're looking for an enthusiastic Customer Service Advisor to join our growing team. You'll be at the heart of the customer experience, building relationships, answering questions and helping customers find solutions that work for them.

It's a people-first role with plenty of variety, development and opportunities to progress.

It's all about the conversation

Great customer service isn't about reading from a script. It's about listening, understanding and making people feel valued.

You'll spend your day connecting with customers, learning what they need and delivering a friendly, professional experience from beginning to end.

You'll get involved with:

• Welcoming and engaging with new and existing customers
• Building genuine relationships through confident communication
• Understanding customer needs and providing relevant solutions
• Answering questions about products, services and current campaigns
• Handling enquiries with a positive, solution-focused approach
• Supporting customer retention and engagement
• Working towards achievable individual and team performance goals
• Collaborating with colleagues to deliver consistently high service standards
• Developing your communication, customer service and commercial skills

Sound like you?

We're less interested in ticking boxes and more interested in finding people who genuinely enjoy working with others.

You could be a great match if you:

• Naturally enjoy talking to people and building rapport
• Communicate confidently, clearly and professionally
• Take pride in delivering an excellent customer experience
• Stay positive and composed when things get busy
• Enjoy working towards goals and seeing the results of your efforts
• Are proactive, reliable and comfortable taking ownership
• Work well individually and as part of a team
• Have experience in customer service, retail, hospitality, sales or another people-focused environment — although this isn't essential
• Are ambitious and keen to continue learning and progressing

What can you expect from us?

You'll be joining an environment where development is encouraged and great performance gets noticed.

You'll receive:

• Competitive base pay plus performance-based bonuses
• Structured onboarding and comprehensive training
• Ongoing coaching and one-to-one support
• Professional and personal development opportunities
• Clear career progression based on performance
• Recognition programmes and team incentives
• Regular socials and team events
• A supportive, energetic and collaborative workplace

Make your people skills count

If you're looking for a role where you can build confidence, meet new people and develop skills that can take you into customer service, sales, account management or leadership, this is a great place to start.

Bring your personality, communication skills and ambition — we'll give you the support to build on them.

Apply today and take the next step in your career as a Customer Service Advisor.

Pay: £14.00-£16.00 per hour

Benefits:

• Casual dress
• Financial planning services
• Free parking
• Gym membership
• Life insurance
• On-site gym
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person