Customer Service Advisor

Driven by high-energy service environments, direct communication, and resolving customer challenges? Enjoy working with people, assisting with account inquiries, and supporting daily operations from the ground up?

If you're looking for a full-time Customer Service Advisor job in Sheffield where every shift offers practical variety, hands-on learning, and structured pathways into management, this opportunity is ideal for you.

We are seeking a motivated Customer Service Advisor to join our growing team in Sheffield. In this engaging, floor-based role, you will deliver front-line account support, assist clients across primary channels, and uphold high service standards to develop the skills needed for future supervisory and operations management roles.

Be Part of the Daily Service Delivery Team

From handling incoming client inquiries across digital platforms and phone lines to managing customer files, you will be actively involved in every aspect of our daily support operations in Sheffield.

Working alongside experienced team leads and mentors, you will resolve service requests, assist with account troubleshooting, and ensure every interaction reflects high professional standards. It’s a fast-moving, practical role designed to give you real-world experience in customer care, communication, and operational workflows.

Your responsibilities will include:

• Assisting customers warmly across digital channels and telephone lines, resolving inquiries accurately and promptly
• Managing account updates, onboarding inquiries, and participating in daily shift huddles
• Representing partner brands with confidence, empathy, and professional clarity across every service touchpoint
• Updating customer profiles, logging interaction notes, and maintaining account histories using internal CRM software
• Tracking query resolution metrics, maintaining service quality, and working toward team SLAs
• Collaborating with department supervisors and shift leads to ensure clear, accurate solutions for clients
• Working toward individual performance milestones, customer satisfaction goals, and team targets
• Continuously developing your active listening, problem-solving, and relationship-building abilities

What You'll Bring

We are looking for an organized, approachable individual who enjoys connecting with people, adapts well to dynamic workplace settings, and demonstrates strong career ambition.

You'll be a great fit if you:

• Enjoy working in people-focused environments and delivering helpful customer experiences
• Have previous experience in customer service, retail, contact centers, hospitality, or office administration (beneficial but not required)
• Communicate clearly, politely, and confidently with customers and team members
• Stay organized, detail-oriented, and calm during high-volume support periods
• Work effectively using your own initiative while supporting fellow team members
• Bring a positive, goal-oriented mindset and an eagerness to pick up CRM software routines quickly
• Demonstrate strong punctuality, dependability, and professional integrity

We welcome motivated candidates eager to build a long-term, rewarding career in customer operations, team leadership, and service management.

What's in it for You?

You will receive the structured guidance, practical training, and growth opportunities needed to launch your customer support career.

Benefits include:

• Competitive base salary plus performance-based bonus schemes and team incentives
• One-on-one mentorship and hands-on operational coaching from day one
• Fully paid onboarding and clear, fast-track career progression milestones
• Clear pathways into Senior Customer Advisor, Quality Specialist, and Team Leader positions
• Training in CRM tools, escalation workflows, and account handling strategies
• Recognition programs, performance awards, and regular team social events
• A supportive, collaborative, and career-driven working environment across Sheffield

Start Your Career in Customer Operations

Every successful service leader starts with strong operational fundamentals and hands-on customer engagement. This role offers the platform to gain practical account experience, build confidence in communication, and advance into management within the customer service sector.

If you are ready to join a team that values drive, recognizes achievement, and invests in your growth, we want to hear from you.

Apply today for this Customer Service Advisor position in Sheffield and take the first step toward your career in customer operations!

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person