Customer Service Advisor

We're Hiring! | Customer Service Advisor | 4 On, 4 Off | 12-Hour Shifts (7am – 7pm)

Department: Customer Services
Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm)

Join NoteMachine's dynamic Customer Services team as a Customer Advisor, where you'll be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK.

• What You’ll Be Doing:

• Be the first point of contact for merchants, card holders, and field support teams

• Provide 1st line support, including ATM fault handling and remote fixes

• Handle complaints and service issues with professionalism and empathy

• Monitor our ATM estate in real-time to ensure uptime and reliability

• Manage inbound calls, emails, and switchboard activity

• Record and log all interactions accurately

• Support and collaborate with internal teams, engineers, and even Company Directors

• Get involved in exciting projects that shape the future of customer service

• What You’ll Bring:

• Five GCSEs (A*-C) or equivalent

• Experience in a customer service environment (phone or face-to-face)

• Great IT skills and confidence with learning new systems

• A professional and friendly telephone manner

• A proactive and problem-solving mindset

• Why Join Us?

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

Ø A competitive salary with an attractive bonus plan;

Ø Excellent career progression and opportunities for development within a growing and diverse company;

Ø Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.

Ø Store discounts and cashback with some the UK’s biggest brands after 12 months service.

Ø A salary sacrifice pension programme that results in a higher take home and higher pension contribution;

Ø Life insurance scheme, paying x4 your annual salary;

Ø Sickness insurance programme for employees after a years service;

Job Types: Full-time, Permanent

Pay: £27,831.35 per year

Ability to commute/relocate:

• Crickhowell NP8: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person