Customer Service Advisor

Customer Service Advisor – Liverpool

Permanent, full-time | Based on-site in Liverpool | Monday to Friday
Base salary plus performance-related bonus | Immediate start available

Build Your Customer Service Career

Are you friendly, confident and motivated by helping people?

We’re expanding our Liverpool team and looking for a Customer Service Advisor to represent our clients and create positive customer experiences. You’ll speak directly with customers, answer questions and help them find solutions that meet their needs.

Previous experience is welcome but not essential. Full training and ongoing support will be provided.

The Role

This is a customer-facing position based in Liverpool. You’ll work across promotional events and client campaigns, providing clear information and professional support.

Your responsibilities will include:

• Welcoming and engaging customers
• Listening carefully to understand individual needs
• Answering questions about products, services and campaigns
• Explaining available options clearly and accurately
• Resolving straightforward queries professionally
• Escalating more complex issues when appropriate
• Maintaining accurate customer and campaign records
• Collecting feedback and sharing useful insights
• Supporting the wider team with campaign activity
• Representing client brands in a positive and professional way

Training and Development

You’ll receive practical training in:

• Customer service and face-to-face communication
• Active listening and questioning techniques
• Product and campaign knowledge
• Handling queries and resolving concerns
• Managing challenging conversations
• Customer engagement and relationship building
• Teamwork and campaign support
• Goal setting and performance development

As your skills and confidence grow, you may have opportunities to support new team members, take on additional responsibilities and progress into team leadership or campaign management.

What We’re Looking For

You’re likely to succeed in this role if you:

• Enjoy meeting and helping people
• Communicate clearly and confidently
• Listen carefully and show empathy
• Remain calm and professional under pressure
• Approach problems with a positive attitude
• Work well independently and as part of a team
• Are reliable, organised and attentive to detail
• Respond positively to feedback and coaching
• Take responsibility for delivering a good customer experience
• Are interested in learning and career progression

Experience in customer service, retail, hospitality, events, administration or sales may be helpful, but it is not required.

What We Offer

• A base salary with a performance-related bonus
• Full customer service and campaign training
• Ongoing coaching and regular development conversations
• Practical experience across a variety of client campaigns
• Opportunities to develop communication and leadership skills
• Recognition for individual and team achievements
• Potential progression into senior or leadership positions
• Regular team activities and development sessions
• A welcoming and collaborative working environment

Progression depends on your performance, development and the opportunities available within the company.

Apply Today

If you’re looking for a customer service role in Liverpool where you can develop practical experience and build a long-term career, we’d like to hear from you.

Send us your CV to apply.

Immediate starts are available, and reasonable notice periods can be accommodated.

We welcome applications from candidates of all backgrounds and are committed to an inclusive recruitment process. Reasonable adjustments are available throughout the application and interview stages.

Pay: £13.00-£15.00 per hour

Benefits:

• Canteen
• Company events
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person