Customer Service Advisor

Be the Person Customers Can Rely On

A helpful answer can turn a difficult moment into a positive experience.

We’re looking for a confident and approachable Customer Service Advisor to join our Manchester team. You’ll listen to customers, answer their questions and find practical solutions—making sure each person feels heard and supported.

Previous experience isn’t required. We’ll provide full training and ongoing coaching.

Your Day-to-Day Role

You’ll be responsible for:

• Responding to customer questions and enquiries
• Listening carefully to understand individual needs
• Providing clear information about products and services
• Resolving straightforward problems efficiently
• Escalating more complex issues when necessary
• Updating customer details and records accurately
• Following up on enquiries when required
• Collecting and sharing customer feedback
• Working towards service and performance goals
• Supporting colleagues during busy periods

The Qualities That Matter

We’re looking for someone who:

• Communicates clearly and listens carefully
• Has a friendly and professional manner
• Remains calm when handling concerns
• Approaches problems with a positive mindset
• Is organised, reliable and attentive to detail
• Takes responsibility for delivering good service
• Works well independently and within a team
• Responds positively to coaching and feedback
• Wants to learn, develop and progress

Experience in customer service, retail, hospitality, administration or sales may be useful, but it isn’t essential.

Support to Help You Succeed

You’ll receive:

• Competitive base pay
• Full customer service training
• Ongoing coaching and regular feedback
• Opportunities to develop communication and problem-solving skills
• Recognition for individual and team achievements
• Potential progression into senior advisor or leadership positions
• A supportive and collaborative workplace

Take the Next Step

If you’re ready to build your customer service experience and join a growing Manchester team, send us your CV.

We welcome applications from all backgrounds and are committed to an inclusive recruitment process. Reasonable adjustments are available throughout the application and interview stages.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person