Customer Service Advisor

About Crown Worldwide Group

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the center of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

Discover Crown. www.crownworldwide.com

Crown Worldwide Group currently has an opening for a:

Job Title: Customer Service Advisor

The principal objective of this role is to provide excellent customer service and expert knowledge to all clients and customers. They are the first point of contact for the clients and customers, and they are responsible for the quality of services and deliverables. Maintaining a high-performance customer driven culture is also crucial to the success of this position.

Key Tasks and Responsibilities

• Act as the primary point of contact for clients throughout the relocation process- domestic and international relocation services.
• Coordinate with internal teams, overseas agents, and service providers to support seamless service delivery.
• Resolve or escalate complex service delivery exceptions timely.
• Handle daily system operations.

Aptitude, Knowledge & Qualifications

• Ability to recognize cultural differences in values, interpretation and judgment, and adjust communication and behavior to foster mutual understanding
• Ability to set priorities, manage your time and workload and meet strict deadlines
• Ability to work in a potentially rapidly changing environment
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Proactively pursues improvement, monitors quality, identifies root causes, and takes ownership of quality issues
• Solution oriented approach to problem solving and decision making

Qualifications

• College degree or equivalent work experience required.
• Excellent analytical, interpersonal and communication skills
• Good command of spoken English, Cantonese and Putonghua
• Proficient in PC, strong skills in Excel, Microsoft Word and data maintenance

What we offer

·       Work in a friendly team & role offering interesting development path.

·       Work in a dynamic team with opportunities for growth.

·       Learning opportunities in the field of relocations, international logistics and mobility

·       Work on new projects for an industry leader with over 50 years history.

·       Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, Paid time off from 15 and up to 25 days)

·       Well-being Program, Mentoring Program, Employee Referral Program

·       Performance bonus

·       Career development path

·       CSR, ED&I, Work-life balance initiatives

·       Work in a friendly team & role offering interesting development path.

·       Crown University courses, any external courses the company is willing to fund.

Company Values

 At Crown we pride ourselves with the quality we deliver and values we stand by.

 ·       We areCARINGabout people and their experience

 ·       AlwaysDETERMINEDto do our best and to always keep improving

 ·       We are genuinelyTHEREwhen our customers and colleagues need us

 ·       We encourage theSHARINGof knowledge amongst each other

  ·      We continuously remainOPEN-MINDEDto stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, pregnancy, national origin, age, physical and mental disability, marital status, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.