Customer Service Advisor

Our client, West-Trak, part of the Astrak Group, has been a trusted adviser and supplier to New Zealand's wear parts industry since 1993. What began as a small operation importing parts from leading global steel mills and foundries has grown into a leading supplier of wear solutions across the country. Today, West-Trak supplies Ground Engaging Tools, undercarriage parts, excavator buckets, forestry tracks, and fabricated steel products to the mining, quarrying, forestry, civil engineering, and construction sectors throughout New Zealand, backed by the global strength and expertise of Astrak.

West-Trak is now looking for a Customer Service Advisor to join their Wiri team and be the first point of contact for customers.

The role

You’ll manage existing and prospective customer relationships, maximising product take-up and sales opportunities while delivering a genuinely helpful, professional service every time. A key part of the role involves work closely with the wider team including sales, finance, service and the warehouse.

What you'll be doing

• Taking incoming sales enquiries and offering product advice
• Preparing customer quotations, up-selling and cross-selling to maximise profitability
• Sourcing pricing and availability from suppliers for non-stock items
• Accurately recording quotes and customer feedback on the CRM
• Processing sales orders
• Resolving customer issues promptly and reporting them to your supervisor

What you'll bring

This role is key to keeping customer relationships running smoothly. You’ll have proven customer support experience and be able to work across teams to get the best results for customers. Excellent verbal and written communication skills and strong attention to detail is also important.

Other skills include:

• Comfort working with technical or complex product information
• A track record of meeting or exceeding targets
• Familiarity with CRM systems and keeping customer interactions up to date
• Excellent relationship-building skills
• An ability to work on a range of tasks and prioritise effectively
• Confidence handling negotiations and complaints with a positive attitude

What you can expect

You'll join a supportive, down-to-earth team with full training and opportunities to grow and develop.

There is a requirement for travel to Westport for comprehensive product and systems training within the first few months, for a week at a time. This will provide you with all the knowledge and tools you need to be successful in the role.

Interested?

If this sounds like an opportunity you can get your teeth into, apply here with your CV and cover letter or you can contact Maria Albert from join on 021931164 to discuss.

Please : You need to be living in New Zealand with either citizenship, residency or a valid work visa to be eligible to apply for this role.