Customer Service Advisor

Looking for a role where you can make a real difference to the community every day?

Join our Customer Service Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. Based in Maryborough, you’ll support customers across multiple channels — phone, online and face to face — helping them resolve enquiries, access services and navigate processes with confidence.

If you enjoy helping people, working in a supportive team and delivering great service, this could be the opportunity for you.

Make a Difference Through Exceptional Customer Service

As a Customer Service Advisor , you'll play a vital role in helping Queenslanders access the government services they rely on. Every interaction is an opportunity to make a positive impact, whether you're assisting customers in person, over the phone, or online. No two days are the same, and the support you provide will help deliver efficient, accessible, and customer-focused services to the community.

Work Schedule Week 1: Monday, Tuesday and Wednesday

Week 2: Monday and Friday

What You'll Do

• Act as a trusted first point of contact, assisting customers across face-to-face, phone and digital channels.
• Support customers to access a wide range of government products and services, including licensing, vehicle and vessel registration, deceased estates and other transactions.
• Provide accurate information and resolve enquiries in a timely, professional and customer-focused manner.
• Promote and support self-service options where appropriate, empowering customers to access services efficiently and independently.
• Navigate multiple systems and databases with confidence to process transactions and complete administrative activities.
• Undertake financial and reconciliation tasks, ensuring accuracy and compliance with operational requirements.
• Contribute to a collaborative team environment, working together to achieve service standards and performance goals.
• Share your knowledge and experience by supporting the training and development of colleagues when required.

Why Join Us? This is an excellent opportunity to build your career in customer service within the public sector while making a meaningful contribution to the Queensland community. You'll gain exposure to a diverse range of government services, develop valuable skills, and work as part of a supportive team that values professionalism, collaboration and continuous improvement.

Applications to remain current for 12 months. Job Ad Reference: **QLD/698091/26

Closing Date: Monday, 31 August 2026** Occupational group Customer Service/Call centre