Customer Service Advisor

Looking for a customer service role with more pace, more variety and more opportunity to develop? If you’re confident with people, enjoy being part of a lively team and take pride in delivering great service, then this might be the role for you

What You’ll Be Doing

• Respond to customer questions and general enquiries
• Listen carefully and understand what each customer needs
• Explain products, services and available options clearly
• Help with registrations, updates and everyday requests
• Resolve straightforward issues confidently
• Refer more complex queries to the appropriate team member
• Keep customer details and interaction records accurate
• Follow up when further information or action is needed
• Share recurring customer feedback with the wider team
• Maintain a friendly and professional approach throughout the day

What You’ll Receive

• Guaranteed base pay plus bonus incentives
• Full customer service and systems training
• Regular coaching and day-to-day support
• Clear procedures and realistic expectations
• Experience handling a varied mix of customer enquiries
• Development in communication, problem-solving and organisation
• Recognition for excellent service and reliable performance
• Opportunities to progress into senior advisor or team leadership roles
• A friendly, upbeat working environment

What We’re Looking For

• Friendly, approachable and confident communicating with people
• Patient enough to listen before offering a solution
• Calm and professional when handling difficult questions
• Organised and careful with customer information
• Comfortable taking ownership of enquiries
• Positive during busy periods
• Reliable and supportive of the wider team
• Open to guidance and feedback

Position Details

• Location: Liverpool
• Contract: Full-time
• Schedule: Monday to Friday
• Additional hours: Optional Saturdays
• Start date: Immediate

If you enjoy helping people and want a customer-facing role with variety, support and room to develop, send us your CV today. Interviews are taking place now for immediate starts.

Pay: From £14.00 per hour

Benefits:

• Canteen
• Company events
• Financial planning services
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person