Customer Service Advisor

Looking for a busy, customer-focused role in London with plenty of variety and room to grow? If you’re approachable, quick to learn and enjoy helping people, this is an opportunity to build valuable experience from day one.

We’re hiring an entry-level Customer Service Advisor to answer enquiries, explain available options and make sure customers receive helpful, professional support.

Role Snapshot

• Location: London
• Job type: Full-time
• Schedule: Monday to Friday
• Additional hours: Optional Saturdays
• Pay: Guaranteed base pay plus bonus incentives
• Training: Full training provided
• Start date: Immediate

What You’ll Help Customers With

• General questions about products, services and current offers
• Finding the most suitable option for their needs
• Registrations, information updates and everyday requests
• Understanding processes and knowing what happens next
• Resolving straightforward customer service issues
• Getting more complex enquiries to the correct colleague
• Following up on actions that still need to be completed
• Making sure customer information is recorded accurately

You’ll also work closely with the wider team, share useful customer feedback and help maintain a welcoming, organised service environment.

What We’ll Help You Build

• Strong customer service and communication skills
• Confidence handling different types of enquiries
• Product, service and systems knowledge
• Practical problem-solving experience
• The ability to manage several customer requests
• A professional approach to difficult conversations
• Clear performance goals and regular feedback
• Opportunities to progress into senior customer service or team leadership roles

What You’ll Bring

• A friendly and professional approach
• Patience and the ability to listen properly
• Clear, confident communication
• A positive attitude during busy periods
• Good organisation and attention to detail
• A willingness to take ownership of customer enquiries
• Reliability and a team-focused attitude
• Openness to training, coaching and feedback

You’ll receive ongoing support, recognition for excellent service and bonus incentives alongside your guaranteed base pay.

If you’re ready to start building a career in customer service, send us your CV today. Interviews are taking place now for immediate starts in London.

Pay: From £15.00 per hour

Benefits:

• Canteen
• Casual dress
• Company events
• Employee mentoring programme
• Financial planning services
• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person