Customer Service Advisor

Job Summary

We are seeking an energetic and dedicated Customer Service Advisor to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that guides customers through their automotive needs. Your enthusiasm and proactive approach will ensure every customer feels valued, understood, and confident in their experience. Whether assisting with inquiries, scheduling repairs, or upselling additional services, your positive attitude will drive customer satisfaction and loyalty. This role offers a fantastic opportunity to develop your sales skills while providing exceptional service in a fast-paced environment.

Responsibilities

• Greet customers warmly and listen attentively to understand their automotive concerns and needs
• Provide expert advice on vehicle repairs, maintenance options, and available services
• Schedule appointments efficiently, ensuring smooth workflow for the service team
• Upsell additional services or parts when appropriate, enhancing customer value and dealership revenue
• Handle cash transactions accurately, including payments for services and parts
• Maintain detailed records of customer interactions, service orders, and sales activities
• Collaborate with mechanics and technicians to relay customer feedback and ensure satisfaction
• Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement

Qualifications

• Proven experience in a dealership or automotive service environment is highly preferred
• Strong mechanical knowledge or mechanic experience to confidently discuss vehicle issues and solutions
• Excellent customer service skills with a friendly, professional demeanor
• Ability to upsell products and services tactfully while prioritizing customer needs
• Experience with automotive repair processes or technical terminology is a plus
• Cash handling experience to manage transactions accurately
• Knowledge of automotive parts, maintenance procedures, and dealership operations is advantageous

Join us to be part of a vibrant team where your enthusiasm makes a difference! We value proactive individuals who thrive on delivering outstanding customer experiences while growing their skills in the automotive industry.

Pay: $20.00-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

• Extended health care

Work Location: In person