Customer Service Advisor

Job Title:

Customer Service Advisor

Location:

1420 E. Walnut Street Pasadena, CA 91106-1521

Compensation:

$18.57 - $18.81

Worker Type:

Employee

Time Type:

Full time

Job Description:

Embark on a rewarding career journey with us today as a

Customer Service Advisor!

FULL-SERVICE REWARDS:

• 401K plan w/ company match
• Biweekly Bonus Incentives (upon certification)
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:

At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career!

HOW YOU WILL DRIVE SUCCESS:

• Greet every guest with a warm welcome and a sincere smile
• Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
• Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
• Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
• Communicate with the team and assist with the oil change process as needed
• Check and communicate oil levels, part numbers, and repair services with the team
• Through training, mastering the menu, products, services, and vehicle specifications
• Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest’s for Life

UNDER THE HOOD – WHAT YOU’LL NEED:

• Must have at least 3 months of customer facing experience (i.e. retail, food service, hospitality, etc.)
• Must be at least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the future
• Previous experience is preferred but not required
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Effective communication skills to interact with guests and teammates.
• Strong work ethic with a positive attitude; independently motivated, dependable, and a team player
• Demonstrates responsibility, attention to detail, and the ability to follow procedures, identify problems, and make sound decisions
• Physically able to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting
• Willingness to work in varying temperatures, loud environments, and around exhaust fumes
• Availability to work a flexible schedule, including weekends and some holidays
• Commitment to adhering to all safety protocols and company policies.
• Perform other duties as assigned

Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.