Customer Service Advisor

North Shore, Full Time, Automotive
Please Quote Reference Number 18530
**- Full training and support available

• Competitive salary including bonus structure
• Top performing automotive dealership on the North Shore**

About Us

Tristram is a privately owned automotive dealership located in Wairau Valley, Henderson, Greenlane and Whangarei. Tristram is regarded as one of the top performing vehicle dealerships in New Zealand. We pride ourselves on delivering a Premium Experience by providing the very best in customer service to all our clients.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers who require maintenance, repairs and servicing for their vehicles. You'll guide customers through the process from booking their service to explaining the necessary work and providing timely updates. Your responsibilities will be liaising with technicians, maintaining accurate records, and ensuring a seamless customer experience. While prior experience as a Service Advisor is an advantage it is not essential, we are looking for someone with a strong passion for customer service and a willingness to learn - full training will be provided.
 
Key Responsibilities:

• Providing excellent customer service throughout the complete process of their vehicle arriving and leaving the dealership.
• Liaising with the workshop team to ensure that service jobs are completed on time and to the highest standards.
• Prepare accurate estimates and invoices, ensuring transparency for customers.
• Promote and upsell additional services when appropriate, always putting the customer's needs first.
• Maintain customer records and ensure all service documents are up-to-date and properly filed.
• Contribute to the smooth operation of the Service Department by assisting with administrative tasks and following up on any outstanding customer issues.

About You:

• Excellent customer service skills with an understanding of the value of trust and rapport when building long lasting and robust relationships.
• Highly organised and process orientated.
• Strong communication skills, both verbal and written.
• Proficiency in CRM systems.
• Ability to handle multiple tasks and work efficiently under pressure.
• Detail-oriented with strong data entry and documentation skills.
• Excellent problem-solving skills and the ability to think quickly to resolve customer issues.
• Ability to work independently and as part of a team.
• Hold at least a restricted drivers licence.

In return, we offer:

• Career progression opportunities
• A dynamic working environment
• Employee discounts
• Competitive salary & bonus structure

Sound like you? APPLY NOW with an up to date CV and Cover Letter.