Customer Service Advisor

• Innovative Global Company
• 3-6 months temp
• South-West suburbs

We are delighted to partner with our client, a high-profile international company known for its prestigious brand of products and services. An outstanding opportunity has become available, on a temporary basis, for a highly motived and proactive individual to undertake the temporary role of Customer Service Advisor for. It is essential that this position provides outstanding customer service and demonstrates a positive “can-do” attitude at all times, going beyond a basic level of service!

Reporting to the Branch Manager your duties will include but not limited to:

• Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work
• Ensure systems and procedures for all facets of your role are maintained
• Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress,  handling of cash sales transactions and conducting vehicle handover on completion of the work;
• Follow and adhere to the Company’s Dedicated Customer Service standards to ensure the customers’ requirements and expectations are met and all relevant documentation is completed and compiled accurately;
• Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.
• Create and invoice work orders, add job lines and allocate work to the workshop with regard given to workshop booking capacity and planning of work load.

Key Competencies/Qualifications:

• Excellent communication skills and interpersonal skills
• Awareness and understanding of health, safety, and environment requirements;
• Effective time management skills and ability to meet strict deadlines;
• Proven organisation and administrative skills;
• Effective problem solving, negotiation and influencing skills
• Able to work on own initiative, within specific timeframes, in a high pressure environment;
• Able to drive positive business outcomes through relationship management initiatives.
• An understanding and experience in the Automotive after sales/market industry (preferred)
• Trade Qualified or relevant Commercial Vehicle or related industry experience (preferred)
• Experience with Commercial Vehicle Parts Systems (preferred)
• Demonstrated inventory management experience (preferred)
• Sound knowledge of MS Office Suite

For further details please contact Rosa on [03 9347 7780](tel:03 9347 7780) or email your resume to [email protected]