Customer Service Advisor

We’re hiring an entry-level Customer Service Advisor to support customer-focused campaigns for established clients and retailers. You’ll receive full training on each campaign, its services and current offers.

Where You’ll Add Value

• Welcome customers and understand the reason for their enquiry
• Provide clear, accurate information about available services and offers
• Help customers compare suitable options without applying pressure
• Support registrations, account updates and general requests
• Resolve straightforward questions efficiently
• Refer complex enquiries to the appropriate colleague
• Record customer details and outcomes accurately
• Represent every client with professionalism

Your First Few Weeks

You’ll learn how to handle different customer conversations, use campaign systems and communicate client information confidently. Regular coaching will help you strengthen your customer service, organisation and problem-solving skills.

What You’ll Receive

• Guaranteed base pay plus performance-based bonuses
• A secure pay structure that is not commission-only
• Full entry-level training and ongoing coaching
• Experience representing different clients and retailers
• Clear expectations and achievable performance goals
• Recognition for reliable work and excellent service
• Opportunities to progress into senior advisor or team leadership roles
• A supportive, energetic team environment

A Good Match for This Role

You’ll be approachable, attentive and comfortable speaking with different people. Patience, reliability and a willingness to learn are more important than previous experience. You should also be able to stay organised and professional during busy periods.

Position Details

• Contract: Full-time
• Working days: Monday to Friday
• Working hours: 9:00am to 6:00pm
• Additional hours: Optional Saturdays
• Start date: Immediate

If you’re ready to build practical customer service experience in a role with training, variety and clear progression, send us your CV today.

Pay: £14.00-£16.00 per hour

Benefits:

• Cycle to work scheme
• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person