Customer Service Advisor

Job Summary

Join Our Family-Run Garden Furniture Business

Location: Basildon
Hours: Full-time – Alternate Weekends with day(s) off in the week
Contract: Permanent

Are you a friendly, approachable person who genuinely enjoys helping people?

We’re a family-owned garden furniture business with a passion for quality products and exceptional customer service. As our business continues to grow, we’re looking for a Customer Service Advisor to join our friendly team and become an important part of the family.

The Role

As a Customer Service Advisor, you’ll be one of the first points of contact for our customers, helping them throughout their journey — from choosing the perfect garden furniture to answering questions after their purchase.

Your day-to-day responsibilities will include:

• Responding to customer enquiries by phone, in store, email and online
• Providing friendly, knowledgeable advice about our products
• Processing orders and assisting with amendments or queries
• Dealing with deliveries, returns and after-sales enquiries
• Resolving customer issues professionally and efficiently
• Liaising with our warehouse and delivery teams
• Keeping customers updated and ensuring they receive excellent service
• Helping to create a positive experience that keeps customers coming back
• Store standards

About You

We’re looking for someone who is:

• Naturally friendly, positive and approachable
• A confident communicator with excellent telephone manner
• Patient, helpful and genuinely customer-focused
• Organised, reliable and able to manage multiple enquiries
• Comfortable using computers and customer service systems
• A good problem-solver who takes ownership of customer queries
• A team player who enjoys working in a close-knit environment

Experience within furniture, interiors, luxury retail, home improvements or another premium retail environment would be a real advantage. Shopify or other e-commerce experience would also be beneficial.

Why Join Us?

Working for a family-owned business means you won’t just be another number. You’ll be joining a close-knit team where everyone plays an important part.

We offer:

• A friendly, supportive working environment
• Training and ongoing support
• The opportunity to develop your skills and take on new responsibilities
• Staff discounts on our garden furniture
• The chance to be part of a growing, successful family business
• Free on-site car park

Most importantly, you’ll be part of a company that takes pride in looking after its customers and its people.

Ready to Join the Family?

If you’re enthusiastic, personable and passionate about providing great customer service, we’d love to hear from you.

To apply: Please send your CV and a short covering note to: [email protected]

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking
• Store discount

Work Location: In person