Customer Service Advisor

Overview
Forecourt Eye Limited is seeking a proactive and customer‑focused Customer Service Advisor to join our growing team. The successful candidate will play a key role in supporting our customers, responding to enquiries, resolving issues efficiently through means of taking payments and delivering an excellent customer experience across all communication channels.

Responsibilities

• Act as the first point of contact for customers and vehicle drivers via phone, email, and online support systems
• Handle customer enquiries professionally, accurately, and within agreed service levels
• Investigate and resolve customer issues, escalating where necessary
• Proactively follow up on open cases to ensure timely resolution
• Take payments from vehicles drivers over the phone, providing receipts by email or post
• Work closely with internal teams (technical, sales, operations) to ensure customer needs are met
• Handle personal data in line with company policy and the guidelines set out within the General Data Protection Regulations (GDPR)
• Review all information provided during the appeals process, cross referencing key details against the incident record to ensure correct resolution and escalation.
• Be the first point of contact for any business forecourt customer who contacts the office for advice or technical assistance, resolving any technical issues if possible.
• Identify recurring issues and contribute ideas to improve service processes

Experience

• Experience working in a technology, SaaS, or service‑based business is desirable
• Familiarity with fuel retail, forecourt operations, or compliance environments is desirable
• Experience dealing with penalty notice fees and administration charges for unpaid charges. Proven experience in a customer service role, ideally within the financial services sector is desirable
• Previous experience in a customer service or support role
• Excellent organisational skills and attention to detail.
• Confidence in managing multiple priorities simultaneously.
• Confident using IT systems, including CRM or ticketing software and Microsoft Office
• Demonstrated ability to meet or exceed targets.
• Ability to manage multiple tasks and work under pressure

Who we are

Forecourt Eye is the UKs leading company for crime prevention and debt recovery for the Fuel Sector in the UK. We are a technology company specialising in Automatic Number Plate Recognition (ANPR) solutions, providing crime prevention and fuel cost recovery services to fuel retailers and other sectors across the UK.

At Forecourt Eye, we’re redefining how fuel retailers protect their businesses and recover losses from drive-offs and non-payments. Our innovative, tech-driven solutions help forecourts across the UK safeguard revenue, improve customer experience, and operate with confidence. We believe in integrity, innovation, and impact, values that guide everything we do, from the way we serve our clients to how we support our team.

Pay: £25,420.00-£26,000.00 per year

Benefits:

• Casual dress
• Discounted or free food
• Free parking
• On-site parking

Work Location: In person