Customer Service Advisor

Customer Service Advisor

Nottingham | Full-Time | Entry Level | Full Training Provided

Sometimes People Just Need Someone Who Listens

A customer might have a quick question, need something explained or simply want to know what happens next. How you handle that conversation can completely change their experience.

We’re looking for a Customer Service Advisor to join our Nottingham team. You’ll be there to listen, understand what the customer needs and make sure they receive clear, helpful information.

If you’re patient, approachable and naturally good at explaining things, this could be a role that suits you.

Your Role and Responsibilities

You’ll support customers with a variety of day-to-day enquiries, including:

• Responding to customer questions and requests
• Listening carefully to understand individual needs
• Providing clear and accurate information
• Helping customers understand services and available options
• Resolving straightforward issues where possible
• Following up on outstanding customer queries
• Keeping customer information and records accurate
• Escalating more complex enquiries when needed
• Working with colleagues to provide consistent customer support

What We’re Looking For

Good customer service isn’t about having a scripted answer for everything.

We’re looking for someone who can listen properly, communicate clearly and stay patient when a customer needs a little extra help.

You’ll also need to be reliable, organised and comfortable dealing with different personalities throughout the day.

Previous experience in customer service, retail, hospitality or another customer-focused role is a plus, but not essential as full training is provided.

Training and Development

You’ll receive practical training covering our services, customer enquiries and internal processes, along with regular coaching and feedback.

As your confidence grows, you’ll have opportunities to handle a wider range of enquiries and take on additional responsibility within the team.

What We Offer

• Competitive base pay
• Full training from the start
• Regular coaching and support
• Ongoing feedback and development
• Practical customer service experience
• Team activities and social events
• Recognition for great customer service
• Opportunities to develop within the business

Apply

If you’re a good listener, communicate well and take pride in helping people, send us your CV to apply for our Customer Service Advisor position in Nottingham.

Pay: £14.00-£16.00 per hour

Benefits:

• Canteen
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person