Customer Service Advisor

Job Overview

Join our dynamic team as a Customer Service Advisor and become the friendly face that keeps our customers engaged and satisfied! In this energetic role, you will be the first point of contact, providing exceptional service, answering inquiries, and guiding customers through their automotive needs. Your enthusiasm and mechanical knowledge will help create a welcoming environment where customers feel valued and confident in their decisions. This position offers a fantastic opportunity to develop your sales skills while delivering top-tier customer care in a fast-paced, rewarding setting.

Duties

• Greet customers warmly and assist them with their automotive questions or concerns
• Provide detailed product and service information to help customers make informed decisions
• Upsell additional services or parts that enhance vehicle performance or safety, boosting customer satisfaction and dealership revenue
• Handle cash transactions accurately, including payments for services, parts, or accessories
• Coordinate with mechanics and technicians to relay customer needs and ensure timely service delivery
• Maintain organized records of customer interactions, sales, and service history
• Follow up with customers post-service to ensure satisfaction and foster long-term relationships

Qualifications

• Previous dealership experience is highly desirable, showcasing familiarity with automotive sales and customer interactions
• Mechanical knowledge or mechanic experience helps in understanding vehicle issues and explaining solutions effectively
• Strong customer service skills with a positive attitude and active listening abilities
• Ability to upsell products or services confidently while maintaining integrity and transparency
• Experience with cash handling and basic point-of-sale systems ensures accurate transactions
• Knowledge of automotive repair processes enhances communication between customers and technical staff
• A proactive approach to problem-solving combined with excellent communication skills

Embark on a career where your enthusiasm for cars and dedication to customer satisfaction drive success! We’re looking for motivated individuals ready to deliver outstanding service while growing professionally in a lively, supportive environment.

Pay: $18.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Work Location: In person