Customer Service Advisor

HBD Jewellery — Sheaf Bank Business Centre, Sheffield, S2 3EN
£12.71–£15.00 per hour, depending on experience
Full-time, permanent | On site

HBD Jewellery sells personalised jewellery and gifts. We’re looking for an experienced Customer Service Advisor to help our customers, keep orders organised and work closely with our design, manufacture and assembly teams.

You’ll need to be confident speaking with customers over the phone, comfortable handling enquiries and complaints, and thorough when recording order details. As our products are personalised, keeping track of customers’ requirements and communicating changes accurately is an important part of the role.

What you’ll be doing

• Answering customer enquiries by telephone and email, providing clear, helpful advice.
• Organising customer orders and keeping accurate records of conversations, requirements and updates.
• Managing requests to change personalised wording or designs, ensuring the latest details reach the design, manufacture and assembly teams.
• Checking with the relevant team whether changes are possible before confirming them with customers.
• Handling complaints, refunds and delivery issues professionally, involving colleagues where needed.
• Keeping customers informed about order progress, amendments and any delays.
• Working with colleagues to prioritise tasks, follow up outstanding queries and keep orders moving.

What we’re looking for

• Previous customer service experience, including speaking with customers over the telephone.
• A friendly, professional telephone manner and clear written communication.
• Strong organisational skills and close attention to detail.
• The ability to keep track of changing customer requirements and record amendments accurately.
• A calm, practical approach to resolving complaints and customer concerns.
• Confidence using computers and learning different systems; no specific software experience is required.
• A dependable team player who follows through on tasks and communicates clearly with colleagues.

Hours and location

Monday to Friday, 9am–5pm, with a 30-minute unpaid lunch break each day — 37.5 paid hours per week.

This is an on-site role at Sheaf Bank Business Centre, Sheffield, S2 3EN.

How to apply

Please apply with your CV showing your relevant customer service experience.

Pay: £12.71-£15.00 per hour

Expected hours: 37.5 per week

Benefits:

• Employee discount

Application question(s):

• Please summarise your customer support experience

Work Location: In person