Customer Service Advisor

Welcome to Dirty Diesel
We're one of the biggest names in diesel performance, and we've built that by doing things a little different. We're a full-service diesel shop, a major online retailer for parts and performance products, and a hub for diesel research and development, all under one roof.
But none of that is possible without the amazing people who make up our very talented team.
Currently our Customer Success team is expanding, and we need someone with a genuine knack for making people feel taken care of.
If this sounds like a good fit so far, we'd love to hear from you!

What you'll be doing:

• Be the friendly voice or reply our customers get handling inquiries by phone, email, and chat (Zendesk) with a genuine "we've got you" attitude
• Keep customer accounts accurate and up to date in Shopify/Zendesk
• Answer product and service questions, or know when to loop in the right person for the tougher ones
• Track down order and shipping issues and get customers answers in a timely manor
• Handle returns, warranty claims, and product hiccups
• Spot the right moment to recommend a product or upgrade that actually makes sense for the customer as needed
• Build real rapport with customers... the kind that makes them want to call back and ask for you by name
• Work closely with the rest of the team to untangle the trickier issues, because nobody solves everything solo around here

Your experience:

• Customer service or sales experience is a plus, but not a dealbreaker- we'll train the right person
• Solid data entry skills and an eye for detail; accuracy matters here
• Strong communicator, good phone etiquette, and thorough listening skills
• CRM experience (Zendesk, Shopify, or similar) is a bonus
• Can juggle multiple things at once without being overwhelmed

What We Offer:

• Competitive, above-market pay, with regular wage reviews and incentive bonus'
• Health and dental benefits
• Employee discount on parts and labour
• Set weekly schedule (8am-4:30pm Monday- Friday) no evenings or weekends
• Actual room to grow- we promote from within as we expand
• A really incredible team, that works hard and plays hard. Company events are frequent (should that be your thing).

At the end of the day, this is a people-first role. More than anything, we need someone patient, kind, and able to handle a high volume of calls and tickets without breaking a sweat. If you've got the right personality, we'll gladly teach you the rest.

Ready to apply?

Send us your resume here via Indeed, or send us the resume and a brief message about why you'd like to work in this role to [email protected]

We look forward to hearing from you!

Pay: $22.00-$29.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person