Customer Service Advisor

Customer Service Advisor
Full time: Monday to Friday
Salary: £25,000-£28,000 + bonus
Location: Barking IG11

Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.

Established over 31 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.

Why join Online Lubricants?

· Join a fast-growing business offering clear pathways for career progression

· Be part of a forward-thinking, innovative company that welcomes and values new ideas

· Benefit from ongoing investment in training and professional development

· Work within a culture that values high performance and balance

· Enjoy regular team and company events that celebrate success and connection

Responsibilities:

• Be first point of contact for incoming customer calls, confidently handling orders, enquiries and problem resolution.
• Act as a trusted liaison between customers, sales representatives, drivers, and internal teams to ensure smooth day-to-day operations
• Proactively identify opportunities to cross-sell and up-sell Online Lubricants’ full product range, adding value for customers and driving revenue growth
• Excel in a fast-paced environment by thinking on your feet, managing priorities, and making well-informed decisions
• Manage and develop a designated portfolio of accounts, taking ownership of customer satisfaction, retention and growth
• Conduct proactive weekly outbound calls to existing accounts to maintain regular contact, strengthen relationships and identify new opportunities
• Identifying order gaps, monitor purchase patterns and recommend products to increase your portfolios growth

Experience required/qualifications:

• 12+ months experience in a similar role – desirable
• Account Management experience - desirable
• Excellent communication skills – both verbal and written
• Excellent IT skills
• Experience in negotiating with customers – Desirable
• Good team player
• Be flexible and work around our customers
• Willingness to learn technical information based around our business
• Full Training provided
• Above all, excellent attitude and willingness to learn are essential

What we provide:

• Phone/phone allowance for drivers/management
• Workwear
• 21 days holiday plus bank holidays
• Increase in holiday with service
• Clothing allowance for operations staff
• Ad-hoc bonuses
• Free tea/coffee/kitchen provisions
• Company events
• Customer incentive scheme
• Referral scheme
• Oil and other products for personal car

No recruitment agencies please

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Referral programme

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• London, Greater London (preferred)

Work Location: In person