Customer Service Advisor

Skills

• Time management
• Excellent Customer Service Skills
• Communication skills
• Telephone manner
• Team player

Job type

• Permanent
• Full-time

Shift and schedule

• Monday to Friday – 8:30am-5pm

Benefits

• Excellent career progression
• 28 days Annual leave
• Life insurance
• Free meals
• Incentives
• Team Building
• Great staff discounts

Full job description:

Customer Service Advisor:

Harrison Bathrooms are looking for an experienced, motivated, and enthusiastic individual to join our Customer Service team, based at our Seacroft branch.

As a fast-growing company, customer service is at the forefront of our business and is extremely important to us as we aim to go the extra mile in everything we do for our customers. The Customer Service Adviser will respond to customers via phone, email and WATSAPP quickly and efficiently, delivering a high level of service to all, ideally resolving from a first point of contact so exceeding customer expectations. This position has a basic salary and the opportunity to earn a bonus on top based on customer experience incentives. We are looking for an experienced Customer Service Adviser, with experience of working within an office environment multi-tasking between both phone and email queries. They must have excellent verbal and written communication skills and a professional phone manner, with great organisation and time management and a high attention to detail.

Customer Service Responsibilities:

• Being the first point of contact, either over the phone or via email.
• Dealing with a wide range of enquiries from presales, chasing orders, dealing with complaints, Technical, escalations to after sales.
• Liaising with internal departments to resolve all customer queries fast and efficiently.
• ​Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.

Customer Service Advisor Requirements:

· Bubbly, fun and outgoing personality.

· Ability to work well within the Team but also can work alone.

· Office experience with clear, professional, confident telephone manner.

· Excellent communication and interpersonal skills, both verbal and written.

· Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers situations whilst actively listening and understanding customer’s needs.

· Proficiency in actively solving problems and influencing customers to accept the outcomes.

· Highly resilient and ability to handle complaints, even when dealing with difficult customers.

· Work accurately and efficiently.

· Desire and ability to investigate to find the root cause of queries and ensure they are acted upon appropriately.

· Ability to multi-task and be organised and hit deadlines.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Pay: £25,420.00 per year

Benefits:

• Casual dress
• Discounted or free food
• Free parking
• Life insurance
• On-site parking

Work Location: In person