Customer Service Advisor

Who We are

Floors N Carpets Ltd is a UK-based, leading independent wholesale distributor of flooring, supplying retailers, trade customers and distributors nationwide. As an independent company, we are able to offer a diverse selection of high-quality flooring products to meet the needs of our customers. We take pride in providing excellent customer service and competitive pricing to help our clients succeed in their business.

The Role

Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. We are more than a team at FNC LTD; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Wondering What’s in It for You?

• A great starting salary of £24,784.50 hourly rate: £12.71 plus incentives throughout the year
• Huge discounts of FNC products including your Flooring and Carpets

· 2 Weeks paid training

· Smart casual dress code

· Free On-Site Parking

· 28 Days Annual Leave inc Bank Holidays.

Job Requirements:

· Customer service experience 1 year.

· To be thorough and pay attention to detail.

· The ability to work well with others.

· Sensitivity and understanding.

· Patience and the ability to remain calm in stressful situations.

· The ability to accept criticism and work well under pressure.

· Excellent verbal communication skills.

· Computer literate

Your Future with Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Fixed Rota

5 days a week with Saturday included on a rota system.

What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you

Job Types: Full-time, Permanent

Pay: £24,784.50 per year

Benefits:

• Casual dress
• Employee discount
• On-site parking

Education:

• A-Level or equivalent (required)

Experience:

• Administrative: 1 year (required)
• Sales: 1 year (required)

Work Location: In person