Customer Service Advisor

Middlesbrough | Full-Time | Monday to Friday | Training Provided

The Opportunity

Some people are naturally good with people. A calm approach, genuine interest and the ability to listen can make a big difference to how a customer feels after an interaction. The Customer Service Advisor role in Middlesbrough is suited to someone who enjoys meeting people, understanding what they need and communicating information clearly.

The focus is simple: make every customer interaction a good one. The role involves speaking directly with customers, understanding their questions or requirements and providing clear information about relevant brands, products or services. Previous customer service experience is not essential, with training provided to help build confidence in the role.

Customer Service Advisor Responsibilities

• Welcoming customers and creating a friendly, professional first impression
• Listening carefully and asking relevant questions to understand customer needs
• Explaining products, services and information clearly and accurately
• Responding to customer questions with patience and a helpful approach
• Finding suitable solutions or involving colleagues when additional support is needed
• Maintaining professional standards when representing different brands
• Keeping customer interactions positive and respectful, including during busy periods
• Supporting the wider team while contributing to customer and service objectives

What We Value

• Empathy – recognising different customer needs and responding with understanding
• Active listening – giving conversations proper attention before deciding how to respond
• Clear communication – explaining information confidently without making things unnecessarily complicated
• Patience – remaining helpful when customers need more time, clarification or reassurance
• Problem-solving – taking a practical approach when questions or issues arise
• Reliability – arriving prepared, punctual and ready to contribute to the team
• Professionalism – maintaining a positive and respectful approach throughout the working day
• Emotional awareness – staying composed and considerate when conversations become challenging

Previous customer service experience is helpful but not essential. Backgrounds in retail, hospitality, leisure, reception or other customer-facing settings can provide a useful foundation, while attitude and willingness to learn are equally valued.

Building Confidence in the Role

Training covers the relevant products, services and brands, alongside practical guidance on customer conversations and common questions. Support from experienced colleagues and ongoing coaching will help build confidence and encourage greater independence as experience develops.

What Comes With the Role?

• Competitive base pay
• Performance-related rewards
• Training and ongoing coaching
• Team activities and social events
• Recognition for strong contribution
• Opportunities to develop professionally
• Full-time, permanent position
• Monday to Friday, 9:00 am–6:00 pm, on-site in Middlesbrough

Apply Today

For someone who enjoys helping people, communicating clearly and creating positive experiences, the Customer Service Advisor role offers a practical opportunity to build valuable customer service experience.

Apply today with your CV to be considered for the Customer Service Advisor position in Middlesbrough.

Pay: £14.00-£16.00 per hour

Benefits:

• Canteen
• Company events
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time

Work authorisation:

• United Kingdom (required)

Work Location: In person