Customer Service Advisor

1. Company

Mulberry Battery Solutions

2. Location of Position

Darlaston, West Midlands

3. Reporting Relationship

Directly to the Customer Success Manager for Mulberry Battery Solutions Ltd

4. Company Background

Customer Service

Mulberry Battery Solutions Ltd UK and Germany operations, technical expertise, and practical experience to bring innovative products and solutions to market. We conduct technical queries and assist in the development of bespoke products based on specific application requirements. We also work to drive advancement within our company and industry as part of our commitment to sustainability and environmental stewardship, including the development of technologies and processes for recycling and resource recovery for Lithium-ion and other battery chemistries. Within Europe, Mulberry Battery Solutions Ltd supports collection, dismantling, diagnostics and crushing/sorting capabilities to derive black mass, with a particular focus on its UK and Germany operations.

LITHIUM SERVICES

Driving lithium-ion and battery technologies into the future.

In supporting future energy and material lifecycle needs for emerging battery systems, Mulberry Battery Solutions Ltd has been highly active in the development of advanced technologies and processes for recycling and resource recovery for Lithium-ion and other battery chemistries. The UK and Germany operations support integrated lithium battery recycling services, including collection, diagnostics, processing and management activities.

OUR LOCATIONS

Strong presence in UK and Germany

Our operations in UK and Germany support battery collection, diagnostics, recycling and resource recovery. The Darlaston facility in UK and Hettstedt facility in Germany play important roles in supporting sustainable material flows, lithium-ion recycling, and the circular economy.

Working for Mulberry Battery Solutions.

Life at Mulberry Battery Solutions Ltd is challenging, fulfilling and exciting!

Mulberry Battery Solutions Ltd offers access to strong resources for personal and professional growth across the UK and Germany businesses.

At Mulberry Battery Solutions Ltd, you will have the chance to take on challenging responsibilities, working with experienced professionals across the UK and Germany businesses. You will be part of a culture of excellence focused on making a difference through sustainable recycling and resource recovery.

People are central to Mulberry Battery Solutions growth strategy. Talent is drawn from strong academic and professional backgrounds across the UK and Germany businesses.

Mulberry Battery Solutions Ltd focuses on attracting talent with the skills and experience needed to support its UK and Germany operations.

Mulberry Battery Solutions Ltd endeavours to create a workplace where every person can reach his or her full potential.

Mulberry Battery Solutions Ltd is an employer of choice for first-class professionals who see challenges in large-scale initiatives that support economic growth and development.

The Role

Overview

The Customer Service Advisor will be responsible for being the key point of contact for Mulberry Battery Solutions Ltd customers, ensuring enquiries, collections, documentation, and service issues are handled efficiently and accurately.

The role acts as a key link between customers, transport, and operations departments.

Primary Duties and Responsibilities.

• Act as the first point of contact for customers by telephone, email and other communication channels.
• Respond promptly and professionally to customer enquiries, requests and complaints.
• Provide accurate information regarding battery collections, recycling services, collection requirements and service arrangements.
• Build and maintain positive relationships with customers.
• Identify customer needs and coordinate appropriate solutions with internal teams.
• Maintain a high standard of customer communication throughout the collection process.
• Arrange and coordinate battery collections in conjunction with customers, transport and Site Operations Teams.
• Monitor scheduled collections and proactively communicate delays, changes or issues.
• Liaise with Transport and Site Operations department to ensure collections and deliveries are planned effectively.
• Record and track collection requests and service updates within the company's systems inhouse system.
• Escalate transport, collection or operational issues where required.
• Ensure customer and collection information is recorded accurately and maintained in accordance with company procedures.
• Support the completion and processing of relevant waste transfer, collection and recycling documentation.
• Ensure information relating to battery types, quantities, locations and collection requirements is captured accurately.
• Process orders, collection requests, quotations and other customer documentation as required.
• Monitor outstanding customer enquiries and ensure they are followed through to resolution.
• Support invoicing, account queries and other administrative activities where required.

Skills & Experience

· Confident working with excel and spreadsheets

· Strong IT skills, including competence with Microsoft office and work

· Excellent attention to detail and high level of accuracy.

· Good problem solving skills with the ability to investigate issues and provide appropriate solutions.

· Confident working across departments and coordinating with teams such as Transport, Site Operations, Finance and Compliance.

· Excellent communication skills.

· Professional, reliable and able to work independently.

· Comfortable working with figures, data and commercial information.

· Be proactive in being able to identify what needs to be done.

Remuneration

It is envisaged that the remuneration package will be competitive with similar positions.

The benefits package includes:

• Competitive salary
• 25 days holiday plus statutory.
• This is a permanent role.

Pay: £23,500.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person