Customer Service Advisor

XL Motors

Customer Service Advisor - Coventry

About us

Established in 1990 XL Motors is Coventry’s award winning British Standard Approved Accident Repair centre and UK Bodyshop of the Year

XL Motors have offered accident and repair services to businesses and the public in Coventry and surrounding areas for over 35 years. Under the XL Motors Group, we also now offer MOT, Service and Mechanical repairs a total all round motoring service, with over 30 Manufacturer Approvals including, Jaguar, Land Rover, Volvo, Lotus, BMW and Mini making us an industry leading repairer, through continued investment in training and technology.

Benefits

• Industry Leading Salary
• Exceptional Bonus Scheme
• 30 Days annual leave inclusive of Bank Holidays
• Plus, an extra days Holiday for your Birthday
• Workplace Pension
• Modern Uniform Provided
• Proven Career Progression
• Outstanding Company Culture and Ethos
• Regular Rewards and Incentives
• Manufacturer Learning Journey
• Flexible working Hours with opportunities for overtime
• Opportunities to attend local sporting events through our local partnerships with Coventry City Football Club and Coventry Rugby Club.

This is not just a job it’s a career

About you

We are looking for someone to take pride in the quality of their work. Due to being the first person the customer comes into contact with, this role requires a great deal of empathy, and the highest level of customer satisfaction is expected at all times. We believe delivering what is important to each individual customer is key to the role. As a Customer Service Claims advisor you will be based within a small team. You are the voice of the company therefore a desire to deliver extraordinary customer service is a must as well as the ability to handle customer concerns and develop an exceptional resolution. If you feel that you are the right person for this role, then join the XL team.

Core duties and responsibilities

· Managing our customers Journey

· Booking customers vehicles in for repair

· Answering and making phone calls

· Updating work providers or insurance companies

· Data inputting

· Imaging customers vehicles

· Achieve daily targets

· Creating job packs and all associated admin

· Liaise with transport to arrange collections and deliveries

· Adhere to company policies guidelines and health and safety regulations

Working Hours

Standard business hours are 8am – 5.30pm Monday – Friday and 8.30am – 12.30pm Saturdays

The role will be based on a 40-hour contract.

Salary

Starting salary from £26,000 to £ 33,500 £36,500 OTE, dependant on experience

Requirement

Driving License

Proof of residence in the UK.

Together we achieve greatness

Pay: £26,000.00-£36,500.00 per year

Benefits:

• Company events
• Employee discount

Work Location: In person