Customer Service Advisor

Location: Bristol, London, and Glasgow

Company: Cleveland Cable Company

Working Hours: Monday to Friday- 40-41.25 hours per week depending on location.

About Us

Cleveland Cable Company is a leading distributor of cables and accessories. We pride ourselves on delivering exceptional service and maintaining strong relationships with our clients across the UK. We are currently looking for motivated and customer-focused Customer Service Representatives to join our dynamic teams in Bristol, London, and Glasgow.

The Role

As a Customer Service Representative, you will be the first point of contact for our valued customers, playing a key role in ensuring a smooth and efficient ordering process.

Key Responsibilities:

• Answering Enquiries: Handle incoming telephone calls from customers professionally and promptly.

• Data Inputting: Accurately input customer requirements and order details into our system.

• Quote Processing: Send finalised quotes out to customers once they have been provided by our internal pricing team.

• Problem Solving: Successfully manage and resolve any customer issues or queries that may arise.

Who We Are Looking For:

This role is ideal for individuals who possess a fantastic telephone manner and enjoy talking to people. Whether you have experience in a call centre, as an administrator, a receptionist, or come from a strong hospitality background, we want to hear from you!

Ideal Candidate Profile:

• Confident, friendly, and professional telephone manner.

• Strong attention to detail with accurate data entry skills.

• Excellent problem-solving abilities and a calm approach under pressure.

• Great interpersonal skills and a natural flair for customer service.

• Reliable and organised, with the ability to manage a Monday to Friday schedule effectively.

What We Offer

• Competitive salary and benefits package.

• Standard Monday to Friday working hours (enjoy your weekends!).

• A supportive and collaborative working environment with room for growth.

If you are ready to take the next step in your customer service career with a well-established company, apply today by sending your CV and a brief cover letter specifying your preferred location (Bristol, London, or Glasgow).

Application question(s):

• Please state your salary expectations

Work Location: In person