Customer Service Advisor

Cleaner Safer Group is a not-for-profit organisation at the heart of the UK’s cleaner, safer solid fuel and building performance sectors. Through our brands, you’ll help support installers, retailers, manufacturers and consumers, raising standards, improving safety and contributing to the transition to cleaner energy.

We are looking for an enthusiastic and organised Customer Service & Administration Advisor to join our supportive and close-knit team on a temporary basis. You will play a key role in supporting the administration of the HETAS and Woodsure registration schemes, helping to deliver an excellent service to businesses within the heating and wood fuel industries. No two days are quite the same, making this an ideal opportunity for someone who enjoys a varied role, thrives in a busy environment, and takes pride in delivering great customer service.

Working as part of a strong and supportive team, you will collaborate with colleagues who share their expertise, support one another, and work together to deliver an excellent customer experience. You will also have the opportunity to develop your skills, gain exposure to a wide range of business activities, and play an important part in supporting nationally recognised schemes.

About the role

As our Customer Service & Administration Advisor, you will be:

• Reviewing and accurately processing Inspection/Audit reports
• Assisting with the administrative support and liaise effectively with all other staff members and with external inspectors and all stakeholders to ensure effective compliance processes
• Effectively utilising a CRM database and Microsoft Office software packages including Word, basic Excel, Outlook etc. to support administrative processes
• Liaising with other HETAS departments in an efficient and positive way when required and support others internally and externally in delivering the aims of HETAS and Woodsure
• Reviewing registered businesses for compliance to scheme rules and make appropriate recommendation based on findings
• Promoting HETAS schemes and services when appropriate
• Handling communications professionally and according to process
• Liaising with customers via telephone and email providing top quality customer service and assist with Queries relating to the business registration
• Liaising with both internal and external staff members to book appointments, Update on appointment outcomes and assist with registration queries.

What you’ll bring

You will ideally:

• Be highly organised and able to manage multiple tasks effectively
• Have excellent attention to detail
• Be a proactive problem solver who takes ownership of their work
• Have a positive, can-do attitude
• Enjoy providing outstanding customer service
• Communicate confidently and professionally
• Work well both independently and as part of a team
• Be comfortable using Microsoft Office and has a willingness to learn our bespoke CRM
• Have previous administration and/or customer service experience

Why join us?

You’ll join a respected organisation at the forefront of cleaner, safer heating, where your knowledge will directly support installers, protect consumers and contribute to raising industry standards.

we are proud of our positive team culture. We believe in working hard, supporting one another, and celebrating successes together. You will be joining a close-knit team where collaboration, respect and continuous improvement are at the heart of everything we do.

We recognise that busy periods can be challenging, which is why teamwork is so important to us. We work together, share workloads where needed, and support one another to achieve success.

Whilst the role has a strong administrative focus, it is also a vital position within a busy operational team, helping to ensure the smooth delivery of services across our schemes and wider business activities. Success in the role requires excellent organisation, attention to detail, a proactive approach, and a willingness to work collaboratively with colleagues across the business.

If you are looking for a role where you can develop your skills, make a meaningful contribution, and be part of a supportive team that genuinely values its people, we would love to hear from you.

Pay: £27,900.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Sick pay

Ability to commute/relocate:

• Tewkesbury GL20 8HD: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person