Customer Service Advisor

Mooney's is an Irish-owned and family-run business dedicated to new and used car sales. The Mooney family has been selling cars on the Long Mile Road in Dublin since 1973. We are Ireland's leading Hyundai dealer for sales, service, and parts. We are also a fully authorised Nissan and Honda parts and service centre. Our service department on the Longmile Rd is currently recruiting a service advisor to join our busy Service Team. Our service advisors are the first point of contact for many of our customers, so we need somebody who has a friendly & professional approach to customers at all times. Must be able to multi-task, and work in a team environment, as well as on their own initiative. Retail experience required.

Duties and Responsibilities:

• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer inquiries, when appropriate, to service bookings.
• Meet and greet all service customers promptly professionally and courteously when they visit the service department.
• Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customer's concerns are correctly captured on the job card.
• Record customer's details accurately and clarify payment options at the time of booking and confirm a time for pickup.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.

Requirements

• Excellent customer service skills, professional appearance, and work ethic.
• Ability to work well in a process-driven environment.
• Strong oral and written communication skills.
• Must enjoy dealing with customers
• No previous experience required.

Competitive salary combined with a commitment to training and career development. Please send CV and cover note to [email protected]

Key Benefits:

• 22 Days holiday per annum
• Contribution to pension
• Training and development program.
• Bike to work scheme available
• Competitive salary
• Quarterly social events
• Career progression opportunities

Reference ID: Service Advisor

Work Location: In person