Customer Service Advisor

Salary: £25,949 per annum pro rata

Hours: 19.25 hours per week – 2-week rota

Location: Lewsey Sports Park and Pool

Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.

About the role

We’re looking for a friendly and professional Customer Service Advisor to be the first point of contact at our centres. You’ll welcome visitors, handle enquiries, process bookings and memberships, and ensure our reception area runs smoothly. This role is vital in helping us provide an excellent experience to the thousands of people who use our centres each year.

What you’ll be doing

• Greeting members of the public, answering telephone enquiries and providing advice and information.
• Handling bookings, memberships and sales enquiries, including conducting tours and inductions.
• Operating reception systems including cash registers, ticketing machines and computerised booking systems.
• Accurately processing payments, maintaining security and ensuring audit trails for cash and stock.
• Carrying out administration tasks to support the centre’s operation.
• Assisting with small equipment set-up and maintaining a clean and welcoming reception area.

Skills

• Experience of working face to face with a large number of clients, ideally in a reception or customer service role.
• Clerical and administrative experience.
• Ability to deal tactfully with a wide range of people and enquiries.
• Confident in handling cash and recording stock and payments accurately.

How to apply

Please use the following link to apply and submit your current CV and a document detailing how you meet the selection criteria for the role - https://activelutonhr.my.site.com/xcdrecruit\_\_Site\_ExternalPositionDetails?id=a1zTw000004BJRd

Closing Date: 21 October 2026

We reserve the right to close this advertisement early if we receive a high volume of suitable applicants.

Job Type: Part-time

Pay: £13.45 per hour

Work Location: In person